Boscov's Reviews

I BOUGHT A SOFA DECEMBER 2021 NEEDLESS TO SAY THEY JERKED ME AROUND THEY CHARGED ME ON MY CREDIT CARD FOR A SECTIONAL I NEVER GOT I SPOKE WITH SEVERAL PEOPL ETHEY LIED ABOUT DELIVERY DATE FINALLY MELISSA AT *******940 WHICH I HAVE OUR CONVERSATION ON RECORDING I WAS GETTING 1,000 BACK ON MY CREDIT CARD LIED GAVE ME 600. COME GET YOUR $#*! BACK COSTCO HAS BETTER AND BETTER PRICE THIS STORE STAY AWAY GREED ALL BABUT THE MONEY I WAITED 10 MONTHS FOR MY SECTIONAL I CALLED THE NEWS AND THE BBB AND ATORNEY GENERAL THEY SHOULD BE BOY COTED DONT UNDERESTIMATE ME IM JUST GETTING STARTED I WANT MY CREDIT FOR 1,000 FIRE MELISSA SHES A LIAR!

I have always said that Boscov's fudge was the best chocolate fudge that I have ever had.The last 2 times I've bought their fudge I was very disappointed they changed something in it and now it is terrible.

I placed several online orders with multiple items on most of the orders. I don’t live near a Boscov’s store, so it had to be done online. A few of the items didn’t fit. It was then that I noticed different return addresses on each packing slip. Long story short, there is no main return hub. You must send the item to the address on the packing slip. I didn’t ask them to split up my orders
and had no idea what a tremendous amount of money it would be to return something—more than I paid for the merchandise! Never again! Buyer beware if ordering online.

I am a bit disappointed with the recent drawing for a trip to Ireland that Boscov's advertised but never publicly announced a winner. I called the store in Scranton and the corporate office and no one knows anything about who won….
Otherwise I love shopping g at Boscovs.

Great department stores are hard to find nowadays. Boscov’s is fantastic! They have what people want…quality merchandise, great employees, and fair prices. You can’t find any better.

I have always shopped at boscovs for great deals but today 4/24/22 was the best day. I met a teller(cashier) by the name Paula in the sweets (candy) department she saw me struggling with cart looking for the elevator and offered to keep my cart while l go downstairs for more stuff. I got everything l needed and came back to the second floor. She made the whole experience so pleasant and because of her l would come back again. She is as sweet as the candies she sells.

I ordered a comforter, a pair of shoes, and a wreath from Boscov's online as these items were not available in my local store. The items came a couple days later, with the wreath smashed and damaged because it has been packed underneath the shoes and the comforter. In addition, the box had been modified to make it 2" shorter and was packed with paper on top of the items, ensuring that the wreath was very compressed. The wreath is made of silk and natural, thin stems of wood, which was broken off in many small pieces. It really looked like someone deliberately packed it to damage the wreath, because it certainly wasn't packed with any care OR common sense!

We do not often go to the Eastwood mall in Niles, OH 17 miles away except for Sam's gas; but we are now going to go more often. Reason? Boscov's. The store is huge, the merchandise is of very good to excellent quality well stocked, and the prices are fair or much better than fair, even better than most other competitors.

However, those are not the only reasons. We went in just to look around, and we found a relatively expensive item for our new home for which we had been looking for months; so we were going to purchase it on the spot. However, the sales rep suggested that we apply for a Boscov's credit card. Well, there was a glitch in the process. My wife had a Boscov's account, which she had forgotten, in San Antonio, TX; and it took almost TWO HOURS to straighten it all out to change the information.

Cassandra was a gem. She stood with us all the way to get us through, probably even missing or delaying her lunch break. Michelle also pitched in, and so did the manager and so did the staff in customer service. Without them, we probably would have walked.

You will be seeing us.

P.S. While our time at customer service, there were customers who returned merchandise. Their treatment was courteous and efficient. There were no complaints from any of them.

ALL OUR TRANSACTIONS WERE DONE ON THE CELL!

I hate giving 5-star reviews. Nothing is perfect; but when I see 1-star and 2-star reviews, written either for frivolous reasons or using diction by those who are evident competitors who do not have the ability to compete, I may up my review a star. There was no need to do so in this case.

We do not often go to the Eastwood mall in Niles, OH 17 miles away except for Sam's gas; but we are now going to go more often. Reason?? Boscov's. The store is huge, the merchandise is of very good to excellent quality well stocked, and the prices are fair or much better than fair, even better than most other competitors.

However, those are not the only reasons. We went in just to look around, and we found a relatively expensive item for our new home for which we had been looking for months; so we were going to purchase it on the spot. However, the sales rep suggested that we apply for a Boscov's credit card. Well, there was a glitch in the process. My wife had a Boscov's account, which she had forgotten, in San Antonio, TX; and it took almost TWO HOURS to straighten it all out to change the information.

Cassandra was a gem. She stood with us all the way to get us through, probably even missing or delaying her lunch break. Michelle also pitched in, and so did the manager and so did the staff in customer service. Without them, we probably would have walked.

You will be seeing us.

Vacuum cleaner arrived on time. Then they started sending marketing emails on a daily basis. I unsubscribed 3 or 4 times to no avail. Then I called on the phone to get removed and they said it could take 6-8 weeks to be removed from the marketing list. That’s funny because I was on the list within 24 hours of my purchase. I would not purchase from Boscovs again if I had the choice to go elsewhere.